Information technology services management are the various activities which are carried out by an organization, either individually or in association with other organizations, to design, develop, deliver, manage and maintain information technology services provided to clients. These services include designing and developing of computer software, networks, information systems and related technologies. IT services are therefore of different types, as they include support for servers, networks, workstations, software, firmware, hardware and peripherals. The services include both short and long term solutions, designed to meet the organization's requirements. IT services are required by large, medium and small business organizations, as well as government agencies and educational institutions.
An IT service provider designs and implements client-side and server-side applications, as well as providing network infrastructure and security. It is the responsibility of the IT service provider to provide client-side solutions that include business process integration (BPI), application service provider (ASP) and business process optimization (BPO). The provider also designs and implements enterprise system management solutions, which include large-scale and medium-scale business units. These solutions are designed to improve organizational effectiveness, generate cost savings, enhance operational productivity, provide improved quality and productivity, and reduce operational risk.
The concept of IT service management is relatively newer than the concept of managing services. However, the two concepts are similar, as they both involve the development of IT infrastructure and software used in a particular organization. IT service management involves the process framework within the organization for managing services. The process framework consists of various steps, which are designed to monitor and track the service delivery cycle, identify the root cause of poor performance of services, measure and eliminate the root causes, and ultimately improve and optimize the service delivery.
IT service management helps in realizing customer needs, which in turn improves business processes. The various steps in the process framework involve analyzing the customer needs, defining the requirements, analyzing the business process, identifying the appropriate technology, designing and building the IT infrastructure, developing the software and hardware, configuring and deploying the IT solutions and monitoring the IT service life-cycle. This entire process framework is implemented to ensure that customer requirements are fulfilled. IT service management helps in integrating technology and software to deliver solutions to different types of customers. IT service management also ensures that there is a consistent IT service delivery model.
IT service offering involves creating and maintaining IT networks, servers, workstations, software and hardware, desktop computers and peripherals, network security devices and communication tools. IT service providers perform software and hardware upgrades, provide computer maintenance services, install and maintain networking devices supporting WAN and LAN. They also handle the hardware inventory and management, updates and maintenance of the software and hardware and troubleshoot problems associated with the deployed systems. Many companies offer a full range of IT services including software design and development, server management, enterprise-level data management and security management, firewall and network implementation. IT service providers can also provide application development and consulting services for small and large businesses.
The IT industry is faced with many challenges, one of them being how to provide value to the customers who pay for IT services. Many companies, especially small businesses, cannot afford to buy their own IT infrastructure, which limits their capacity to improve the quality of the product and extend its life. However, IT service management allows businesses to reap the benefits of having an IT company as they scale down their IT activities or improve their profit margins. IT service management helps businesses manage the resources required to run their business effectively by ensuring that the cost of IT services is reduced while delivering tangible benefits to the customers. To get a detailed overview of this topic, see here: https://en.wikipedia.org/wiki/Information_technology.